Refund and Returns Policy

This Refund and Returns Policy ("Policy") governs your purchase of products through Recyclock Junction ("we", "us", or "our") via our website https://www.recyclockjunction.com/ (the "Platform"). By making a purchase on our Platform, you agree to be bound by the terms of this Policy.

1. Eligibility for Returns and Refunds

• You have 7 calendar days from the date of delivery to initiate a return request for most products.
• To be eligible for return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain products may not be eligible for returns due to their nature (e.g., perishable goods, personalized items). These exceptions will be clearly marked on the product page.
• Proof of purchase (order number or receipt) is required for all returns.

2. Return Process

• To initiate a return, please contact our customer service at recyclo333@gmail.com or call us at 8902969690.
• You will receive return instructions including the return address and any required documentation.
• Items must be securely packaged to prevent damage during return shipping.
• We recommend using a trackable shipping service for returns as we cannot be responsible for items lost in transit.

3. Refund Process

• We have 7 days return policy from the date of delivery to request a return.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the amount will be automatically refunded to the original payment method within 5 business days.
• The time for the refund credit to appear in your account may vary depending on your financial institution.
• Original shipping charges are non-refundable unless the return is due to our error or a defective product.
• For payments made via cash on delivery (COD), refunds will be processed via bank transfer to an account provided by you.

4. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
• You must provide clear photographs of the damaged/defective product and its packaging.
• We may arrange for pickup of the damaged item or ask you to return it, depending on the circumstances.
• For damaged/defective items, we will cover all return shipping costs.
• You may choose between a replacement (subject to availability) or full refund for damaged/defective items.

5. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products
• Products marked as "final sale" or "non-returnable" on the product page
• Perishable goods
• Products without original packaging or tags

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a shipping method that provides tracking and insurance.
• If you receive a refund, the cost of return shipping will be deducted from your refund for non-defective returns.

7. Late or Missing Refunds

• If you haven't received your refund within the specified timeframe, first check your bank account again.
• Contact your credit card company or bank as it may take some time before your refund is officially posted.
• If you've done all of this and still have not received your refund, please contact us at recyclo333@gmail.com.

8. Exchanges

• We offer exchanges within 7 calendar days from the date of delivery.
• To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Exchanges are only available for the same product category and value. If you wish to choose a different item, please initiate a return and place a new order separately.
• To request an exchange, please contact our customer service at recyclo333@gmail.com or call us at 8902969690.
• If the requested item for exchange is out of stock, we will issue a refund or offer store credit, as per your preference.
• Customers are responsible for the shipping costs of returning the original item unless the exchange is due to a defective or damaged product.

9. Cancellation Policy

• Orders can be cancelled within 24 hours of placement, provided they haven't been shipped.
• To cancel an order, please contact our customer service immediately.
• If your order has already been processed for shipping, you may refuse delivery or return it following our standard return policy.

10. Shipping Policy

• Order Processing
• We strive to process and ship orders as quickly as possible. Most orders are expected to be delivered within 10 business days.

11. Grievance Redressal

If you are dissatisfied with our resolution of your return/refund request, you may escalate the matter to our Grievance Officer:

• 📧 recyclo333@gmail.com
• 📞 8902969690
• 📍 Samastipur, Bihar, India-848301

12. Policy Changes

We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to the Platform. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.